To entry the 24/7 hotline, customers must add 800 342 to their contacts and ship ‘Hello’ on WhatsApp.
Now, Dubai residents can guide an appointment for the Covid-19 vaccine by way of WhatsApp.
The Dubai Well being Authority (DHA) mentioned the WhatsApp hotline utilises synthetic intelligence (AI) to facilitate the reserving of appointments.
To entry the 24/7 WhatsApp hotline, customers must add 800 342 to their contacts and ship “Hello” on WhatsApp. To guide a vaccine appointment, customers ought to submit their Medical File Quantity (MRN), which is a prerequisite to entry the service.
Non-public hospitals provide Covid-19 vaccine appointment by way of WhatsApp
Residents can then choose the vaccination centre and the appointment date and time as per their comfort. The AI-enabled system will present the earliest appointment choices within the chosen centre. Customers will then obtain a affirmation message with the identify of the centre, date and timing of their appointment.
The automated chatbot utility is a free 24/7 service, initially developed to boost consciousness among the many public and supply them with correct details about Covid-19 in addition to different DHA providers.
Greater than 150,000 Covid-19 queries had been addressed via WhatsApp because the DHA started offering the hotline service.
Fatma Al Khajah, Director of the Buyer Happiness Division at DHA, mentioned: “By way of using AI know-how and this extra channel to guide an appointment for the Covid-19 vaccine, we intention to offer group members with the utmost comfort. The brand new service will additional bolster our vaccination drive.”
Al Khajah added that the brand new system operates round the clock and gives clients the chance to immediately guide an appointment as per their comfort.
Ramez Shehadi, Managing Director for Fb MENA, mentioned: “Through the Covid-19 pandemic, it has been necessary greater than ever earlier than to attach the general public with official sources of correct well being data. We’re happy to have the ability to accomplice with the DHA to assist present the group in Dubai with a fast and easy option to guide their important vaccines by way of WhatsApp.”
For the reason that onset of the pandemic, WhatsApp has partnered with greater than 150 nationwide, state, and native governments in addition to organisations like WHO and UNICEF, on Covid-19 helplines to attach its two billion customers to correct data and assets. Over three billion messages have been despatched throughout these international helplines up to now 12 months.
Fb additionally launched the Coronavirus Data Centre on high of person’s Information Feeds to offer a central place for folks to get the newest information on the pandemic.
— (@DHA_Dubai) Could 31, 2021